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Yesterday β€” 17 June 2024Main stream

FTC Sues Adobe Over Hard-to-Cancel Subscriptions and Fees

17 June 2024 at 14:45
The maker of Photoshop and other popular design software hid details of expensive cancellation fees, according to a Justice Department lawsuit.

Β© Jordan Strauss/Associated Press

David Wadhwani, the president of Adobe’s digital media business.
Before yesterdayMain stream

Is Your Driving Being Secretly Scored?

9 June 2024 at 05:00
The insurance industry, hungry for insights into how people drive, has turned to automakers and smartphone apps like Life360.

Β© Andres Kudacki for The New York Times

A safety feature of the Life360 app tracked the driving habits of Kathleen Lomax and her family, including her daughters, Brigitte, left, and Morgan.

Amazon execs may be personally liable for tricking users into Prime sign-ups

29 May 2024 at 17:58
Amazon execs may be personally liable for tricking users into Prime sign-ups

Enlarge (credit: 400tmax | iStock Unreleased)

Yesterday, Amazon failed to convince a US district court to dismiss the Federal Trade Commission's lawsuit targeting the tech giant's alleged history of tricking people into signing up for Prime.

The FTC has alleged that Amazon "tricked, coerced, and manipulated consumers into subscribing to Amazon Prime," a court order said, failing to get informed consent by designing a murky sign-up process. And to keep subscriptions high, Amazon also "did not provide simple mechanisms for these subscribers to cancel their Prime memberships," the FTC alleged. Instead, Amazon forced "consumers intending to cancel to navigate a four-page, six-click, fifteen-option cancellation process."

In their motion to dismiss, Amazon outright disputed these characterizations of its business, insisting its enrollment process was clear, its cancellation process was simple, and none of its executives could be held responsible for failing to fix these processes when "accidental" sign-ups became widespread. Amazon defended its current practices, arguing that some of its Prime disclosures "align with practices that the FTC encourages in its guidance documents."

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When β€˜Prior Authorization’ Becomes a Medical Roadblock

25 May 2024 at 05:03
Medicare Advantage plans say it reduces waste and inappropriate care. Critics say it often restricts coverage unnecessarily.

Β© Caroline Yang for The New York Times

Marlene Nathanson, right, with her husband, was abruptly refused a request to cover further treatment from her Medicare Advantage plan as she recovered from a stroke. β€œShe has to leave our facility by Friday,” a therapist told her.

F.C.C. Votes to Restore Net Neutrality Rules

25 April 2024 at 13:56
Commissioners voted along party lines to revive the rules that declare broadband as a utility-like service that could be regulated like phones and water.

Β© Pool photo by Oliver Contreras

Jessica Rosenworcel, chairwoman of the Federal Communications Commission.
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