When Something Goes Wrong With Your Flight, These People Take Charge NYT: Technology By:Niraj Chokshi and Desiree Rios 21 December 2025 at 05:00 Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers. © Desiree Rios for The New York Times
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