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Amazon execs may be personally liable for tricking users into Prime sign-ups

Amazon execs may be personally liable for tricking users into Prime sign-ups

Enlarge (credit: 400tmax | iStock Unreleased)

Yesterday, Amazon failed to convince a US district court to dismiss the Federal Trade Commission's lawsuit targeting the tech giant's alleged history of tricking people into signing up for Prime.

The FTC has alleged that Amazon "tricked, coerced, and manipulated consumers into subscribing to Amazon Prime," a court order said, failing to get informed consent by designing a murky sign-up process. And to keep subscriptions high, Amazon also "did not provide simple mechanisms for these subscribers to cancel their Prime memberships," the FTC alleged. Instead, Amazon forced "consumers intending to cancel to navigate a four-page, six-click, fifteen-option cancellation process."

In their motion to dismiss, Amazon outright disputed these characterizations of its business, insisting its enrollment process was clear, its cancellation process was simple, and none of its executives could be held responsible for failing to fix these processes when "accidental" sign-ups became widespread. Amazon defended its current practices, arguing that some of its Prime disclosures "align with practices that the FTC encourages in its guidance documents."

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When β€˜Prior Authorization’ Becomes a Medical Roadblock

Medicare Advantage plans say it reduces waste and inappropriate care. Critics say it often restricts coverage unnecessarily.

Β© Caroline Yang for The New York Times

Marlene Nathanson, right, with her husband, was abruptly refused a request to cover further treatment from her Medicare Advantage plan as she recovered from a stroke. β€œShe has to leave our facility by Friday,” a therapist told her.

Colorado Bill Aims to Protect Consumer Brain Data

In a first, a Colorado law extends privacy rights to the neural data increasingly coveted by technology companies.

Β© Winni Wintermeyer for The New York Times

Siddharth Hariharoan tries to control a toy helicopter with his mind through the MindWave Mobile, a device by NeuroSky that reads brain waves.

Colorado Bill Aims to Protect Consumer Brain Data

In a first, a Colorado law extends privacy rights to the neural data increasingly coveted by technology companies.

Β© Winni Wintermeyer for The New York Times

Siddharth Hariharoan tries to control a toy helicopter with his mind through the MindWave Mobile, a device by NeuroSky that reads brain waves.
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