We had to buy a new ticket after an air traffic control outage but the airline is giving endless excuses for not repaying us

The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at Gatwick.

On my arrival at the airport check-in, easyJet staff refused to issue me with a boarding pass because a smaller aircraft, with fewer seats, had had to be substituted. This left 35 passengers unable to board.