It changed the accommodation for our booked trip to Crete, tailor-made for our foster son, just six weeks before departure

In February, I booked a £1,868 package holiday in Crete for myself and my 16-year-old foster son through Jet2holidays. The confirmation said it was two bedrooms in a four-star beach hotel for a week in June. It was to be a validating vacation for him when he had finished his GCSEs. For any child, getting through exams is an achievement and foster children face a whole set of additional obstacles. Six weeks before our departure, and just as the GCSEs started, Jet2 told me that our accommodation was, in fact, one bedroom and one living room with a sofabed. We require two private bedrooms for obvious safeguarding reasons, but Jet2 has refused to find us alternatives. Initially, it stated that we would lose the whole cost of the holiday if we cancelled. Now it says it will refund us, or we can find different accommodation and pay the difference. Essentially, it has sold us something that never existed and tells us it’s our problem to fix.
CM, Devon

It gets worse. After you wrote to me, Jet2, which took three months to inform you of the issue, gave you a 24-hour deadline to decide whether to cancel so, in a panic, you found a villa for a similar cost 75 miles from where you wanted to be and swapped your booking. You contacted travel trade body Abta, which offers a mediation scheme, but Jet2 wrongly told it you had cancelled, so Abta closed your complaint.

News comes as US regulators investigate separate incident after Boeing 737 Max 8 plane did a ‘Dutch roll’ in May

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Results show increase in symptoms such as wheeziness in presence of high aviation-related ultrafine particles

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The airline has said that anyone who sustained serious injuries on SQ321 last month could be entitled to a larger payment

Singapore Airlines has offered US$10,000 compensation payments to passengers who suffered minor injuries during a flight last month that hit sudden, extreme turbulence.

On Tuesday, the airline announced that it had sent compensation offers to passengers who were on board flight SQ321 from London to Singapore on 20 May, which dropped 54 metres in altitude in less than five seconds while flying over Myanmar.