Thomas Woldbye says part of airport’s problem is UK passengers walk on the left while others walk on the right

Heathrow airport has revealed a crowding problem that a third runway cannot solve: British and foreign travellers walk on different sides, and keep colliding, according to its chief executive.

Thomas Woldbye said that while Heathrow serviced more passengers in a smaller overall area than comparable European hubs, part of the London airport’s trouble was the differing continental sense of direction.

We had to buy a new ticket after an air traffic control outage but the airline is giving endless excuses for not repaying us

The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at Gatwick.

On my arrival at the airport check-in, easyJet staff refused to issue me with a boarding pass because a smaller aircraft, with fewer seats, had had to be substituted. This left 35 passengers unable to board.