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Why it matters when your online order is drop-shipped

18 November 2025 at 06:21

Online shopping has never been easier. A few clicks can get almost anything delivered straight to your door, sometimes at a surprisingly low price. But behind some of those deals lies a fulfillment model called drop-shipping. It’s not inherently fraudulent, but it can leave you disappointed, stranded without support, or tangled in legal and safety issues.

I’m in the process of de-Googling myself, so I’m looking to replace my Fitbit. Since Google bought Fitbit, it’s become more difficult to keep your information from them—but that’s a story for another day.

Of course, Facebook picked up on my searches for replacements and started showing me ads for smartwatches. Some featured amazing specs at very reasonable prices. But I had never heard of the brands, so I did some research and quickly fell into the world of drop-shipping.

What is drop-shipping, and why is it risky?

Drop-shipping means the seller never actually handles the stock they advertise. Instead, they pass your order to another company—often an overseas manufacturer or marketplace vendor—and the product is then shipped directly to you. On the surface, this sounds efficient: less overhead for sellers and more choices for buyers. In reality, the lack of oversight between you and the actual supplier can create serious problems.

One of the biggest concerns is quality control, or the lack of it. Because drop-shippers rely on third parties they may never have met, product descriptions and images can differ wildly from what’s delivered. You might expect a branded electronic device and receive a near-identical counterfeit with dubious safety certifications. With chargers, batteries, and children’s toys, poor quality control isn’t just disappointing, it can be downright dangerous. Goods may not meet local standards and safety protocols, and contain unhealthy amounts of chemicals.

Buyers might unknowingly receive goods that lack market approval or conformity marks such as CE (Conformité Européenne = European Conformity), the UL (Underwriters Laboratories) mark, or FCC certification for electronic devices. Customs authorities can and do seize noncompliant imports, resulting in long delays or outright confiscation. Some buyers report being asked to provide import documentation for items they assumed were domestic purchases.

Then there’s the issue of consumer rights. Enforcing warranties or returns gets tricky when the product never passed through the seller’s claimed country of origin. Even on platforms like Amazon or eBay that offer buyer protection, resolving disputes can take a while to resolve.

Drop-shipping also raises data privacy concerns. Third-party sellers in other jurisdictions might receive your personal address and phone number directly. With little enforcement across borders, this data could be reused or leaked into marketing lists. In some cases, multiple resellers have access to the same dataset, amplifying the risk.

In the case of the watches, other users said they were pushed to install Chinese-made apps with different names than the brand of the watch.. We’ve talked before about the risks that come with installing unknown apps.

What you can do

A few quick checks can spare you a lot of trouble.

  • Research unfamiliar sellers, especially if the price looks too good to be true.
  • Check where the goods ship from before placing an order.
  • Use payment methods with strong buyer protection.
  • Stick with platforms that verify sellers and offer clear refund policies.
  • Be alert for unexpected shipping fees, extra charges, or requests for more personal information after you buy.

Drop-shipping can be legitimate when done well, but when it isn’t, it shifts nearly all risk to the buyer. And when counterfeits, privacy issues and surprise fees intersect, the “deal” is your data, your safety, or your patience.

If you’re unsure about an ad, you can always submit it to Malwarebytes Scam Guard. It’ll help you figure out whether the offer is safe to pursue.

And when buying any kind of smart device that needs you to download an app, it’s worth remembering these actions:

  • Question the permissions an app asks for. Does it serve a purpose for you, the user, or is it just some vendor being nosy?
  • Read the privacy policy—yes, really. Sometimes they’re surprisingly revealing.
  • Don’t hand over personal data manufacturers don’t need. What’s in it for you, and what’s the price you’re going to pay? They may need your name for the warranty, but your gender, age, and (most of the time) your address isn’t needed.

Most importantly’worry about what companies do with the information and how well they protect it from third-party abuse or misuse.


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Cybersecurity risks should never spread beyond a headline. If something looks dodgy to you, check if it’s a scam using Malwarebytes Scam Guard, a feature of our mobile protection products. Submit a screenshot, paste suspicious content, or share a text or phone number, and we’ll tell you if it’s a scam or legit. Download Malwarebytes Mobile Security for iOS or Android and try it today!

Hackers commit highway robbery, stealing cargo and goods

6 November 2025 at 14:39

There’s a modern-day train heist happening across America, and this time, some of the bandana-masked robbers are sitting behind screens.

According to new research, a group of cybercriminals has been attacking trucking, freight, and logistics companies for months, impersonating brands and even diverting real cargo shipments to unapproved locations so that the stolen goods can be sold or shipped elsewhere.

The impact, the researchers said, extends far beyond the logistics industry:

“Such crimes can create massive disruptions to supply chains and cost companies millions, with criminals stealing everything from energy drinks to electronics. The most targeted commodities are food and beverage products.”

Although the cyberattacks were mostly seen in North America, cargo theft is a problem across the world, impacting consumers and businesses that rely on the often-overlooked network of trucks, trains, ships, planes, and people.

In these attacks, cybercriminals compromise the accounts of carrier companies that transport goods from one location to the next. By posing as legitimate carriers, they can place real bids on shipments and then redirect them to unauthorized destinations, where they or their partners will receive and steal the cargo.

Researchers found that attackers take control of these accounts in at least one of three ways.

1. Fake load boards

Attackers may post a fake order on what’s called a “load board,” a digital marketplace that connects shippers with carriers so that cargo can be assigned and accepted. But when legitimate carriers inquire about the fake load board posting, the criminals reply with an email that includes a malicious link that, when clicked, installs Remote Monitoring and Management (RMM) software. (To make the scam more convincing, the cybercriminals also compromise a “broker” account so their load board posting looks legitimate.)

Despite the sneaky install method, RMM software itself is entirely legitimate. It’s used by IT support teams to remotely fix issues for employees. But that legitimacy makes RMM software perfect for any cybercriminal campaign because it may raise fewer red flags from older antivirus tools.

Once the attackers gain access to a carrier’s account, they can also deploy malware to steal account credentials, giving them greater access to a company’s network.

2. Compromised email accounts

A second observed attack method involved hijacking an active email address and then impersonating the owner when responding to emails about cargo orders and shipments. Here, too, cybercriminals inserted malicious links into emails that eventually install RMM tools.

3. Social engineering

Finally, researchers also observed the attackers sending direct phishing emails to carriers, using classic social engineering tricks—like sending a bogus bill to lure victims into clicking malicious links.

While many of the well-tested security best practices still apply—like not clicking on links inside emails—one of the strongest defenses is to use a security product that notifies users about RMM tools (also sometimes referred to as Remote Desktop Programs) installed on their device. RMM tools are legitimate, but because of their abuses in cybercriminal campaigns, it is important that every installation is verified and tracked.


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Cybersecurity risks should never spread beyond a headline. Keep threats off your devices by downloading Malwarebytes today.

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