A family struggled to rebuild their lives after an abusive marriage ended in tragedy and financial ruin

Family life ended for Francesca Onody on a late summer evening in 2022 when her abusive husband doused their cottage with petrol as police arrived to arrest him. She and her children escaped seconds before the building exploded. Her husband Malcolm Baker died in the blaze.

That night, Onody lost her husband, her home, her pets and her possessions.

We had to buy a new ticket after an air traffic control outage but the airline is giving endless excuses for not repaying us

The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at Gatwick.

On my arrival at the airport check-in, easyJet staff refused to issue me with a boarding pass because a smaller aircraft, with fewer seats, had had to be substituted. This left 35 passengers unable to board.