Notifications of cancellations at Rebecca Adlington and Steve Parry’s swimming school don’t mention form-filling process to get money back

Swim!, the nationwide swimming school set up by the Olympians Rebecca Adlington and Steve Parry, has cancelled a number of my child’s lessons recently, but makes it unnecessarily hard to get refunds.

Parents, who pay by direct debit, must specifically request a refund by filling out a form within 30 days. None of the text or email notifications of cancellations mention this. Consequently, I have ended up inadvertently paying for five cancelled lessons.