Drivers also told to take caution after complaints rise about long-stay meet-and-greet services

Terence Baxter* had booked a meet-and-greet service to park his Volkswagen at Heathrow airport while he and his wife went on holiday. The couple handed over the keys at the drop-off site and were driven to the terminal – and that was the last they saw of their car. On their return they were informed by the company it had been stolen.

Their case comes as airports and police forces are warning travellers to be wary of “unofficial” operators advertising cheap long-stay parking after a rise in complaints.

Australian retailer tells ceramic artist Hannah Turner it won’t restock the product amid debate over copyright

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UK artist Hannah Turner was shocked by the image of a ceramic flamingo-shaped egg cup that showed up on her screen.

She took in its green eyes, the pattern of the feathers, its thin pink legs and its overall shape. She felt recognition.

The short answer is yes, but if you don’t want big brands or to use Amazon then more time and a lot more prompts are needed

• ‘Is retail ready for the AI shopping shift?

The question “what present do you recommend for …” will be tapped into phones and computers countless times over this festive period, as more people turn to AI platforms to help choose gifts for loved ones.

With a quarter of Britons using AI to find products, brands are increasingly adapting their strategies to ensure their products are the ones recommended, especially those trying to reach younger audiences.

As shoppers ask ChatGPT for inspiration, brands scramble to ensure their products appeal to the bots calling the shots

• Consumer test drive: can AI do your Xmas gift shopping for you?

Christmas shopping – some love it, to others it’s a chore, and this year for the first time many of us will outsource the annual task of coming up with gift ideas to artificial intelligence.

While traditional internet search, social media – especially TikTok and Instagram – and simply wandering a local high street will still be the main routes to presents for most this year, about a quarter of people in the UK are already using AI to find the right products, according to PricewaterhouseCoopers.

Ofgem proposes cutting debt by giving new residents with no supply deal limited credit before they are cut off

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Consumers in Great Britain moving to a new home will have about two weeks to set up an energy account before their lights go out, under plans to cut growing gas and electricity debt.

Energy meters could soon be remotely switched to prepayment mode when the previous resident moves out, under proposals put forward by the industry regulator, leaving the next resident £30 of credit to settle into their home.

A reader says they overpaid their national insurance, but seem to be lending the government money with no interest

I have two roles within the NHS, which has resulted in overpayments of national insurance each year.

Since Covid, the refund system has slowly ground to a halt. I was told in October that I am owed £2,200 and that it could take 33 weeks to receive the payment.

Parcels worth £666.5m have been stolen in the UK this year, though some pranksters have found ways to give culprits their comeuppance. With Christmas deliveries arriving thick and fast, here are practical steps to take

A couple of years ago, 31-year-old charity worker Nicki Wedgwood had ordered Christmas presents online for friends and family. When the packages were delivered to her in Hackney, east London, the driver left them in the lobby of her building rather than taking them directly to her flat. She spotted them as she popped out to a nearby shop and decided to pick them up when she came back. When she returned 10 minutes later, the boxes had been ripped open and their contents were gone.

Wedgwood thinks she passed the thief in the hallway as she was leaving for the shop. “There was some random dude just inside the doorway, who had a Boris bike with him,” she says. She had assumed he was a guest of one of her neighbours. “I said hello to him … I think he even said Merry Christmas.”

Easy-to-guess words and figures still dominate, alarming cysbersecurity experts and delighting hackers

It is a hacker’s dream. Even in the face of repeated warnings to protect online accounts, a new study reveals that “admin” is the most commonly used password in the UK.

The second most popular, “123456”, is also unlikely to keep hackers at bay.

Millions of real trees are sold each year, and costs vary widely – we ask experts how to find good deals

For many Britons, putting up their tree is the ritual that marks the official start of Christmas, with the second week of December a popular time to deck the halls.

While surveys suggest that about two-thirds of the population will opt for an artificial tree, millions of real ones will be sold this month. As usual, the competition is fierce on the high street, with some supermarkets selling the most popular tree – the Nordmann fir – for under £15.