Sykes Holiday Cottages showed no empathy and insisted on paperwork we didn’t have so soon after my husband’s death

We booked a break with Sykes Holiday Cottages for 11 of us to celebrate my mum’s 80th birthday last February. The cost was £2,400, paid for by my 87-year-old dad, but it was my husband who made the booking.

In January, my husband was diagnosed with aggressive lymphoma, and he died 10 days before the trip. My parents and some other members of the party still planned to take the holiday, and my dad informed Sykes of the death, since my husband was their point of contact.

Scammers reuse personal details harvested from fake Esta websites – and texts and calls can keep arriving for months

When the British actor Lisa Riley was preparing to travel to the US last year, she applied online for an Esta so she would not need a visa. After finding the site through a Google search she filled in her passport, bank and personal details and waited for the confirmation, which normally takes just under an hour.

When it failed to arrive, she emailed an address from the site where she had paid and got back a message unlike any she had seen before, with a link to a website that displayed a jumble of words and letters.

The Naylors’ four-bedroom home in Milton Keynes acts like a mini-power station after retrofitting solar panels, a battery and a heat pump

Clare Naylor paid close attention to how much energy she and her family were using last winter, filling hot-water bottles and bringing out extra blankets to ensure they didn’t go over budget. This year, she won’t have to worry as she is guaranteed not to receive a bill.

While millions of British households face the highest energy charges in three years from this week after a 4% rise in the price cap, and predictions of a 16% increase in January, upgrades to Naylor’s home mean she will not have to pay a thing.