Iranian cyber actors are using a malware family known as HEAVYGRAM, also tracked as CHOSEN BRICK, to target dissidents, journalists, and opposition groups worldwide, according to a recent FBI FLASH report and a joint advisory from the UK National Cyber Security Centre (NCSC), the US FBI, and the Netherlands' General Intelligence and Security Service (AIVD). The FBI assesses that the malware is deployed on behalf of the Government of Iran's Ministry of Intelligence and Security (MOIS) to collect intelligence, conduct data leaks, and cause reputational harm to targets. The joint advisory adds that Iran almost certainly uses cyber activity to support repression of individuals seen as threats to the regime.

Who Is Being Targeted by Iranian Cyber Actors

The victim profile includes Iranian dissidents, journalists opposed to Iran, members of organizations with views countering Government of Iran narratives, and other individuals the Iranian government perceives as threats. The joint advisory notes that CHOSEN BRICK has been used against individuals in the UK, US, and Netherlands since at least 2025, and that personal details of some victims have appeared on pro-Iranian leak sites, increasing risks to their personal safety. In some cases, Iranian intelligence services have plotted to kidnap or conduct lethal operations against individuals abroad who are seen as enemies of the regime.

Social Engineering and Delivery

Iranian cyber actors rely heavily on social engineering to deliver their malware. Actors communicate with targets through platforms such as Telegram, WhatsApp, and Instagram, often posing as individuals known to the target or as technical support from the messaging platform. The joint advisory notes that actors research targets in advance to appear credible, and often initiate contact through a target's work device before shifting to personal devices if the initial delivery attempt fails or risks detection. Victims are persuaded to download files disguised as legitimate applications, including Pictory, RunwayML, Norton Antivirus, Telegram, Adobe Flash Player, and KeePass, or files appearing to be MRI scan results. The FBI notes that some victims downloaded AnyDesk and provided access strings, while others downloaded malware masquerading as a program installer. The malware targets only the Windows operating system.

Persistence and Telegram Command and Control

Once installed, the malware achieves persistence by adding registry keys, most often within the Run key at HKCU\Software\Microsoft\Windows\CurrentVersion\Run, so it runs automatically at user login. It also adds exclusions to Microsoft Defender antivirus to evade detection. The malware then connects to Telegram command-and-control infrastructure, with each victim device linked to a unique Telegram Bot ID to prevent cross-contamination between victims. Through Telegram, the malware can enumerate running processes and system information, capture screen content, enable the microphone to record audio, copy Telegram and WhatsApp data from browsers, download additional files, delete files, steal email content, and wipe the computer system. Files and data are exfiltrated through the Telegram bot and cloud object stores such as VultrObjects and StorjShare. Recent variants use HTTPS/SOCKS5 proxies to obscure the use of Telegram bots.

FBI Recommendations

The FBI recommends caution regarding communications from unknown individuals, keeping devices updated, downloading software only from trusted sources, enabling antivirus software, using strong unique passwords with multi-factor authentication, and reporting suspicious messages. The NCSC, FBI, and AIVD jointly recommend phishing-resistant multi-factor authentication, application allowlisting, email scanning security features, and endpoint and network monitoring. Organizations concerned about a potential HEAVYGRAM or CHOSEN BRICK infection are advised to contact their IT providers and check both corporate and personal devices, since the actors also target individuals outside their workplace systems.

OpenAI disrupted a social engineering group from Cambodia that used ChatGPT. Its scope is impressive:

The network simultaneously conducted multiple types of scams, often blending elements from different schemes. For instance, operators used dating personas to build trust before introducing fraudulent investment opportunities involving cryptocurrencies and spot gold trading. Other users engaged in lengthy romantic conversations with targets using fictitious identities, posed as representatives of online gambling platforms offering fake bonuses and winnings, or impersonated law enforcement agencies to tell targets they needed to pay fines for committing serious criminal offenses.

Although the narratives varied, users across the network consistently displayed the same underlying pattern of deceptive behavior. For example, they created and operated fake dating profiles, fictitious investment experts, and fraudulent law enforcement personas. They also generated images of forged documents, including passports, legal notices, stock-purchase confirmations, and gambling platform interfaces.

The FBI is warning the public about sexual exploitation actors illegally accessing social media and personal accounts to steal explicit images and videos from adult and underage victims. The stolen material, also known as non-consensual intimate images (NCII), is being posted or sold on criminal marketplaces, often without the victim's knowledge.

According to the FBI, these actors use social engineering and cyber intrusion tactics to target specific individuals or general targets of opportunity. After gaining access to accounts, they steal explicit content and share it through community forums or illicit marketplaces.

The FBI said personally identifiable information, including a victim's name, date of birth, email address, phone number and social media username, is often posted alongside the stolen material. This can expose victims to continued harassment and re-victimization.

How Sexual Exploitation Actors Access Accounts

The FBI has identified several methods used by sexual exploitation actors to gain access to victims' accounts.

Password and PIN Targeting

In password/PIN targeting, actors use high-volume password and PIN attempts against social media and personal accounts. The information used in these attempts can come from data leak sites, social media and open-source information.

When victims are known to the actors, curated lists may include personal details such as names, date of birth or variations of those details.

Social Media Customer Service Impersonation

Another tactic involves social media customer service impersonation through text messages. Victims may receive messages claiming their account is being disabled or locked unless they provide a verification code.

The actor then requests a password reset, causing a code to be sent to the victim. If the victim shares the code, the actor can reset the password and access the account.

Phishing Emails

The FBI also warns about phishing campaigns using look-alike domains and email accounts designed to appear as social media customer support.

These messages may claim there has been a new login and contain an embedded link asking the victim to change their password. Clicking the malicious link can give the actor access to the account.

Stolen Content Can Lead to Further Attacks

Once explicit content is stolen, sexual exploitation actors may post or sell it while including personal information about the victim. The FBI said victims can subsequently face harassment, sextortion, stalking or other targeted attacks.

The actors may also advertise stolen content through a victim's own social media page, increasing the potential for further exposure.

FBI Shares Steps to Protect Accounts

The FBI advises people to avoid storing sensitive images or videos on social media platforms or other internet-accessible sites.

It recommends using unique, complex passphrases and PINs along with multi-factor authentication (MFA). Password information directly associated with a person's identity, including names or birthdays, should be avoided.

Users should also be cautious with links received through emails and text messages. The FBI recommends going directly to the relevant website to address account concerns and checking URLs before clicking.

Unrequested temporary passwords, PIN resets or access codes should also be treated with caution. The FBI advises users not to share login information, even when someone claims to represent a platform or service.

People who believe their explicit content was stolen or leaked can provide information through the FBI's NCII reporting site. The FBI also advises the public to continue reporting fraud, scams and cyber threats to the Internet Crime Complaint Center or a local FBI Field Office.

This week on the Lock and Code podcast…

Twenty years ago, a British mathematician named Clive Humby popularized a phrase that came to describe data’s relationship with the entire global economy: “Data is the new oil.”

Pithy as the phrase sounds, it is undeniably true.

Data steers decisions at businesses of every size. Data created entirely new industries built around its capture. And, for a select number of companies, data has produced billions—if not trillions—of dollars in value.

So how is it that, on the dark web, your stolen identity can be purchased for just 95 cents?

That’s what a Malwarebytes researcher found last month after spending 48 hours inside the dark web to investigate cybercrime. Across a variety of forums and directories, he found subscription plans for malware that steals information once implanted on a device. He found guides for deploying social engineering scams. He found people selling their services to build fake websites that trick people into handing over their usernames and passwords. And he found one of the dark web’s most traded commodities—personal data, packaged together about individual people, to help a cybercriminal commit identity fraud.

These packages are called “fullz.” For victims in the United States, a fullz contains a full name, Social Security Number, date of birth, address, and other personal details. That is enough, on its own, for a cybercriminal to potentially open a bogus line of credit, file a fake tax return, access financial accounts, or obtain medical services under someone else’s name.

As we wrote on Malwarebytes Labs:

“For less than the cost of a cup of coffee, a cybercriminal can buy enough information to devastate someone’s financial life.”

It’s the kind of risk that could scare anyone, especially considering the scale behind it. In just the first six months of 2026, Malwarebytes found more than 7,500 compromised data sets on the dark web containing more than 8.4 billion records.

And yet, even today, cybersecurity professionals still get asked why anyone should bother protecting their data.

The public, understandably, are exhausted. With data breaches happening every week—if not every day—cybersecurity can start to feel pointless. With young people unable to build financial security, they start believing that they have nothing worth stealing. And with Big Tech already collecting our every movement, behavior, click, and concern, people understandably feel powerless to fight any kind of data abuse, be it corporate or criminal.

So today’s episode approaches the question from a different direction. This isn’t about why you should protect yourself—plenty of company websites will tell you that, and most of them rely on fear. This is about why hackers want your data in the first place.

Today, on the Lock and Code podcast, host David Ruiz explains how cybercriminals turn a single repeated password into account takeover, how a screenshot of your house from Google Maps became a tool in extortion emails, and why the most benign information about you—an address, an age, one public photo—is often the most useful data a stranger can buy.

Tune in today to listen to the full episode.

Show notes and credits:

Intro Music: “Spellbound” by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/by/4.0/
Outro Music: “Good God” by Wowa (unminus.com)

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Listen up—Malwarebytes doesn’t just talk cybersecurity, we provide it.

Protect yourself from online attacks that threaten your identity, your files, your system, and your financial well-being with our exclusive offer for Malwarebytes Premium for Lock and Code listeners.

Harrowing story of an identity theft victim.

Yes, the person made a mistake—they gave the scammer a two-factor authentication code that allowed the scammer to take over their email address. But the real story here is how, for many of us, the security of most of our accounts hangs on the security of our email accounts.

A vishing call to an overseas contact center agent. A fake IT ticket. A default setting nobody thought to lock down. That's all it took to expose the personal data of roughly 5 million Australians — and now the country's privacy regulator has decided Qantas isn't to blame for it.

The Office of the Australian Information Commissioner (OAIC) closed the book this week on its year-long preliminary inquiry into the June 2025 Qantas data breach, and the conclusion cuts against the instinct to punish the victim of a cyberattack.

Also read: Australia’s Qantas Confirms Cyberattack: 6 Million Service Records Compromised

According to the OAIC's report, the evidence gathered did not indicate a likelihood that Qantas had "failed" to take reasonable steps to protect the personal information it held, nor that it failed to ensure its overseas third-party provider complied with Australia's privacy principles. No investigation. No enforcement action.

"After more than a year of making inquiries and obtaining information on the data breach, we're satisfied that the evidence does not support the likelihood that a breach of privacy law occurred. As a result, we've decided not to commence a full investigation of Qantas at this stage." - Carly Kind, Australian Privacy Commissioner.

How It Happened

The breach traces back to a single phone call. A threat actor posing as "Qantas IT help" convinced a contact center agent to visit a website tied to the customer relationship management platform used by Qantas agents, walking them through steps framed as necessary to close an IT support ticket. That interaction connected the agent's CRM session to a data extraction tool controlled by the attacker, who then pulled data from every contact profile the agent could access. It was pure social engineering — no malware, no exploited vulnerability, just a convincing lie.

Qantas caught it fast. A staff member spotted an unusual spike in login-attempt alerts on the morning of June 30, two days after the call, and escalated it to the cybersecurity team. Within hours, the company had frozen the compromised account, assessed for data exfiltration, and triggered its incident response process. Public disclosure followed on July 2.

What Was Exposed — And What Wasn't

The regulator's numbers are more precise than what circulated publicly last year. Roughly 5.67 million customer records were compromised, with about 4 million exposing names, phone numbers, email addresses and Frequent Flyer details, and a further 1.7 million records including combinations of home or business addresses, dates of birth, gender and meal preferences. Critically, no credit card numbers, financial information or passport details lived on the compromised platform, and customer passwords and login credentials were never touched.

Also read: Qantas Airways Cyberattack Update: Customer Data Released, Security Measures Enhanced

Why The Regulator Let It Go

The OAIC's reasoning is a rare, explicit acknowledgment that good controls don't guarantee immunity. Investigators found that social engineering training generally targets credential theft, not the rarer tactic of talking an employee into authorizing a legitimate-looking system connection — meaning the attack likely would have succeeded even with standard training in place. They also noted the flaw was structural: a default configuration let the agent authorize a third-party app connection, a setting the CRM vendor has since changed for all its customers.

Commissioner Carly Kind put the broader stakes plainly in the OAIC's statement announcing the report, warning that AI-driven threats are only raising the bar. As she framed it, agentic and advanced AI will keep escalating the cybersecurity risks businesses face, making continuous review of security posture non-negotiable — not optional.

“Data breaches are a persistent feature of today’s digital world, and can occur despite organisations taking steps to protect personal information,” Commissioner Carly said. “Agentic and advanced AI will only increase the cybersecurity risks that businesses face, and it is critical that all organisations continuously review and enhance their security to protect against this growing threat.”

The takeaway here isn't that Qantas got a pass. It's that a regulator has now drawn, in writing, the line between negligence and the limits of what training and access controls can realistically stop.

Apple is urging users to treat any suspicious FaceTime call or message as untrusted, especially if it involves payments, refunds, password resets, or requests for personal information.

This warning appears in a broader Apple support article about scams that target iPhone and iPad users through social engineering. Apple says attackers may contact people by phone calls, FaceTime, text messages, or emails while pretending to represent a trusted organization.

The advice comes as many users still delay installing security updates, leaving them exposed even after Apple has released security patches.

Over recent months, we’ve seen a familiar pattern: attackers combine convincing Apple‑branded social engineering with known iOS vulnerabilities, then profit from the gap between “patch available” and “patch installed.”

Criminals have been reported making unsolicited FaceTime calls that look like they come from “Apple Support” or a bank, alongside messages disguised as urgent account alerts or refund offers. Once the victim answers or replies, the script is pretty much standard:

• The caller claims there is fraudulent activity or a technical problem.
• They pressure the user to “verify” card details, online banking credentials, or Apple ID information.
• In some cases, they persuade the victim to install remote‑access software or share one‑time passcodes.

Nothing in this process requires malware on the device. The “exploit” is human trust, backed by familiar names, logos, and a real‑time call that feels inherently more legitimate than a text message. That makes FaceTime a useful delivery channel for social engineering, especially since users are used to seeing Apple notifications and support prompts elsewhere in their digital life.

From an attacker’s point of view, combining social engineering with vulnerabilities is attractive. Social engineering can steal your usernames and passwords, while a browser‑side exploit can silently execute malicious code when users visit a booby‑trapped site. Chain those attacks together and the attacker can move from app‑level compromise to full system control. That’s how campaigns like DarkSword operate.

How to stay safe

Apple’s advice is straightforward:

• Don’t trust unexpected calls or texts.
• Never share sensitive information over unsolicited contact.
• Keep your iPhone updated to the latest iOS version.

We’d add:

• Protect your devices with an up-to-date, real-time security solution.
• Contact companies directly through trusted channels. Don’t use contact details provided in an email, text message, or call.
• Use Malwarebytes Scam Guard to determine whether a message is likely to be a scam.
• Be especially suspicious of unexpected FaceTime calls claiming to be from your bank or Apple. These organizations are unlikely to use FaceTime to contact you about serious account issues.

Apple also asks users to report suspicious FaceTime calls:

“If you receive a suspicious FaceTime call (for example, from what looks like a bank or financial institution), email a screenshot of the call information to reportfacetimefraud@apple.com.”

How to update your iPhone or iPad

To check whether you’re running the latest version of iOS or iPadOS:

• Go to Settings > General > Software Update. If an update is available, you’ll be able to download and install it from there.
• Turn on Automatic Updates if you haven’t already. You’ll find it on the same screen. That way, your device can install important security updates as soon as they’re available.

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Scammers know more about you than you think. 

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